REFUND POLICY

Returns and Refunds

We accept requests to return eligible products within 30 days after delivery.

Return Eligibility

To qualify for a discretionary return, the product must be unopened, unused, in its original packaging, in resalable condition, and accompanied by proof of purchase.

Because skincare and personal-care products are intended for individual use, opened or used products are not eligible for a discretionary return. This restriction does not apply when a product arrives damaged, defective, incorrect, or otherwise affected by an error on our part.

Starting a Return

Before mailing a return, email orders@yoskincare.com with your order number, the product you wish to return, and the reason for the request. We may request photographs or other information when reviewing a damaged, defective, or incorrect item.

Approved returns should be mailed to:

YO SKINCARE Returns
5800 Collins Drive
Fairburn, GA 30213
United States

Returns sent without sufficient identifying information or outside the policy requirements may be delayed or declined.

Damaged, Defective, Missing, or Incorrect Items

Please inspect your order after delivery and contact us as soon as possible if an item is damaged, defective, missing, or incorrect. When the issue resulted from our error, we will provide an appropriate replacement or refund and, when a return is required, instructions concerning approved return shipping.

Return Shipping

Customers are responsible for return-shipping costs for discretionary returns. Original shipping charges are not refundable unless the order was damaged, defective, incorrect, or otherwise affected by our error. We recommend using a trackable shipping service and retaining the shipping receipt until the return is completed.

Inspection and Refunds

After an eligible return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank, card issuer, or payment provider may require additional time to post the credit after we process it.

Late or Missing Refunds

If an approved refund has not appeared, first review your bank or payment account and then contact your card issuer or payment provider. If the refund is still not located, email orders@yoskincare.com.

Exchanges and Replacements

We replace products when they are damaged, defective, or incorrect and replacement inventory is available. In other situations, the fastest way to obtain a different product is to complete an approved return and place a new order.

Sale and Final-Sale Items

Sale items are eligible under this policy unless they were clearly identified as final sale before purchase. Items marked final sale are not eligible for discretionary return, except where required by law or when the product arrived damaged, defective, or incorrect.

Order Cancellations

Submit cancellation requests promptly to orders@yoskincare.com. An order that has entered fulfillment or has shipped might not be cancelable and will instead be handled under this return policy.

Questions

For return or refund assistance, email orders@yoskincare.com.