Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are generally processed for shipping within three business days after payment is successfully received and verified.

Orders placed on weekends, holidays, or during periods of unusually high order volume may begin processing on the following business day.

An order cannot be shipped until payment authorization and any necessary order verification have been completed.

SHIPPING METHODS

Orders are generally shipped through the United States Postal Service or UPS using an available ground or standard delivery service.

Available shipping methods, destinations, and charges are displayed during checkout based on the delivery address, order contents, and available carrier services.

DELIVERY TIMES

Carrier transit times begin after an order has been processed and transferred to the shipping carrier.

Any delivery date or transit time displayed at checkout or provided by a shipping carrier is an estimate and is not guaranteed.

Carrier delays, weather, holidays, service interruptions, incorrect addresses, and other circumstances outside our reasonable control may affect delivery.

SHIPPING CONFIRMATION AND TRACKING

When tracking information is available, a shipping confirmation will be sent to the email address or telephone number associated with the order.

Tracking information may require additional time to become active after the shipping label is created.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review the apartment, suite, unit number, street address, city, state, ZIP code, and other delivery information before completing your order.

Contact orders@yoskincare.com immediately if an address correction is needed.

We cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to the carrier.

UNDELIVERABLE OR RETURNED PACKAGES

If a package is returned because of an incorrect or incomplete address, refusal, failure to retrieve the package, or another circumstance not caused by YO SKINCARE, the customer may be responsible for additional shipping charges before the package is reshipped.

If a refund is approved for a returned package, original shipping charges may be deducted unless the delivery problem resulted from our error.

LOST, STOLEN, OR DAMAGED PACKAGES

Contact orders@yoskincare.com if tracking indicates that a package was delivered but it cannot be located, or if a package appears lost or arrives damaged.

We may request photographs, carrier documentation, confirmation of the delivery address, or other information needed to review the matter or submit a carrier claim.

YO SKINCARE is not responsible for theft or loss occurring after a carrier confirms delivery to the address provided at checkout, except where otherwise required by law.

However, we will assist customers with available carrier information and reasonable claim-support steps.

DAMAGED OR INCORRECT PRODUCTS

Shipping damage, missing products, or incorrect products should be reported as soon as possible after delivery.

Email orders@yoskincare.com with the order number, an explanation of the issue, and clear photographs when applicable.

Approved replacements, returns, and refunds are handled according to our Return Policy.

INTERNATIONAL SHIPPING, DUTIES, AND TAXES

Available shipping destinations are displayed at checkout.

For orders shipped outside the United States, the customer may be responsible for customs duties, import taxes, brokerage charges, or other governmental fees that are not included in the product or shipping price unless expressly stated during checkout.

QUESTIONS

For shipping assistance, email orders@yoskincare.com.