Frequently Asked Questions

Frequently Asked Questions

What is YO SKINCARE?

YO SKINCARE offers cosmetic face-and-body products designed to cleanse, moisturize, soften and condition the skin while supporting a smooth, healthy-looking appearance.

What are the African Black Soap scent options?

Our Liquid African Black Soap Face & Body Wash is available in Unscented, Peppermint and Lemongrass. The Unscented formula has no added fragrance, but its natural ingredients may have a mild aroma.

How do I use the African Black Soap Face & Body Wash?

Wet the skin, apply a small amount to the hands or a washcloth, work into a lather and gently cleanse the face or body. Rinse thoroughly. Avoid direct contact with the eyes and discontinue use if irritation occurs.

How do I use SUPA GLO 10 Oil Facial Elixir?

After cleansing, while the skin is still slightly damp, dispense 1–2 drops into the palms of your hands. Rub palms together to distribute the oil, then gently press and smooth it over the face and neck using upward motions. Use morning or evening as needed. Avoid direct contact with the eyes and discontinue use if irritation occurs.

How do I use SUPA GLO Body Oil?

After bathing or showering, while the skin is still slightly damp, dispense oil into the palms of your hands. Rub palms together, then gently massage it over the body using upward, circular motions. Give extra attention to dry-feeling areas such as elbows, knees and heels. Allow the oil to absorb before dressing. For external use only.

Should I patch test a product before use?

Yes. Apply a small amount to a limited area of skin before broader use, especially if your skin is sensitive or you are trying a new product. Stop use if irritation occurs.

Where can I find the full ingredient list?

The ingredient list appears on each product label and on the corresponding product page at yoskincare.com.

How can I track my order?

When tracking is available, it will be sent to the email address used at checkout. Review your shipping-confirmation email for the tracking link.

What is the return policy?

Eligible unopened and unused products may be returned within 30 days after delivery, subject to the requirements in our Refund Policy. Opened or used products are not eligible for discretionary return unless the item arrived damaged, defective or incorrect.

How do I contact customer service?

Email orders@yoskincare.com. Include your order number when contacting us about an existing order.